We accept cash, all major credit cards, bank transfer, and PayPal.

You may cancel a booking free of charge up to 1 month before the service.

From 1 month before the service, the following penalties apply:

• 1 month to 2 weeks before: 20% penalty
• 2 weeks to 1 week before: 30% penalty
• 1 week before: 50% penalty
• Less than 1 week to at least 48 hours before: 70% penalty
• Less than 48 hours before or no-show: 100% penalty

This can be arranged (subject to driver availability) at an additional fee or hourly rate.

Yes. All of our drivers are fluent English speakers.

No. According to Italian law, drivers are not permitted to leave their vehicle and accompany you inside museums, churches, or attractions.

For this, you would need a licensed local guide, which we can arrange at an additional cost for a more in-depth experience.

Please note that all of our drivers have extensive knowledge of the area, including its history, traditions, food, and wine. They will provide you with valuable information before each stop so you can explore independently.

Yes. Please send us an email with your specific dietary requirements, and we will advise accordingly.

Your driver will be waiting for you at the arrivals hall at the airport (holding a sign with your name), at the meeting point at the train station, in your hotel lobby, or outside your apartment.

No. All Tuscany is not a tour operator and provides private car services and tour guides only.

Gratuities in Italy typically range from 10–25%, depending on the service and your satisfaction.
They are not included in our rates and are not compulsory, but it is customary to show appreciation. Our team is always grateful.